PackageRoute has officially joined Descartes, marking an important step forward for Independent Service Providers (ISPs). This transition brings expanded functionality, an enhanced support network, and new tools designed to help ISPs operate more efficiently through peak season and beyond.
A Stronger Platform, Backed by Descartes
The integration of PackageRoute into Descartes GroundCloud combines the strengths of both platforms – the most advanced route management with proven safety, compliance, and Video Event Data Recorder (VEDR)technology.
According to Ahmed Eleshaky, VP and GM at Descartes and former General Manager of PackageRoute, the acquisition is a significant accelerator for innovation.
“It’s really an enabler for PackageRoute customers to continue receiving the level of support and product capabilities they’re accustomed to – just backed by a larger organization,” Eleshaky explained. “With the financial strength and technology network from Descartes, we can deliver new features faster and bring long-requested functionality to market more efficiently.”
The result? More innovation, deeper integration, and an expanded roadmap that strengthens ISP operations for the long term.
Why ISPs Are Transitioning to Descartes GroundCloud
The transition to Descartes GroundCloud creates an all-in-one platform where ISPs can manage routing, safety, compliance, and performance.
By consolidating systems, ISPs gain access to a broader range of capabilities—including integrated VEDR, built-in safety analytics, and automated reporting—all designed to simplify operations and help meet updated FedEx requirements.
“ISP operations are evolving every year as FedEx requirements are updated,” said Eleshaky. “By combining PackageRoute and Descartes GroundCloud, we’re creating a platform that unifies routing, safety, and compliance under one roof.”
This centralized approach means ISPs can manage more of their business in one place – reducing complexity and improving efficiency across the board.
Seamless Migration and Data Transfer
Migrating has been designed to be quick and simple.
ISPs can create their new Descartes GroundCloud account in minutes, and their PackageRoute data, like route notes, gate codes, apartment mapping, and driver information, will transfer automatically.
“Set-up takes less than five minutes,” Eleshaky noted. “Once the account is live, data transfers automatically, and ISPs can get up and running immediately with guided onboarding.”
Built for Network 2.0 and Future Demands
Descartes GroundCloud is already equipped to support evolving Network 2.0 initiatives, including tighter delivery windows and smarter routing. The platform features advanced mapping, stop sequencing, and timecommit tools that make meeting service expectations easier and more consistent.
“These updates are already built into Descartes GroundCloud,” Eleshaky said. “We’re ready today for where the network is headed next.”
Meaningful Results for ISPs
Independent Service Providers who’ve already made the switch are seeing measurable benefits:
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- Up to 15% fewer miles driven through improved route optimization
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- Faster decision-making with real-time operational data
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- Improved driver experience and shorter route times
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- U.S.-based customer support with deep knowledge of ISP operations
Beyond the numbers, Descartes GroundCloud’s all-in-one system allows ISPs to act on insights faster, manage safety proactively, and maintain a clear view of performance across their operations.
“We’ve seen a reduction in time to insight and a boost in efficiency across the board,” Eleshaky shared. “The Descartes GroundCloud platform enables ISPs to make more informed, data-driven decisions every day.”
Training and Support Every Step of the Way
To make the process easy, Descartes provides a range of training and support options, including:
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- Weekly “Lunch & Learn” sessions with live walkthroughs and Q&A
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- On-demand training videos in the Descartes GroundCloud Resource Center
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- Personalized onboarding sessions for fleet managers and teams
“Our goal is zero disruption to daily operations,” Eleshaky emphasized. “We want ISPs and their teams to hit the ground running.”
Getting Started
ISPs ready to begin their transition can get started today:
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- Log into PackageRoute and click the Descartes GroundCloud Announcement banner for next steps
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- Contact the Customer Advocate Team for a guided support setup
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- Schedule a transition call or learn more at groundcloud.com
Setup takes less than five minutes, and support is available throughout the process.
Looking Ahead
The same team that built and supported PackageRoute continues to serve ISPs within Descartes.
Now, with the expanded resources of the Descartes network, ISPs can expect an even greater level of innovation, support, and responsiveness moving forward.
“This isn’t a replacement—it’s an evolution,” Eleshaky said. “The same team that’s been supporting ISPs for years is still here, now with more resources and a stronger platform behind us. We’re excited for what’s next.”